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Skip a Stop and What "Missed Work" Means

Updated

Sometimes you can’t service a pool, for example a locked gate or a dog in the yard. Skip the stop so the office knows why.

  1. Open the stop.
  2. Tap Skip at the top-right.
  3. Tap Yes to confirm.
  4. Tap Select Reason and pick one: Dog/Animal in Backyard, Locked Gate/Obstruction, Rescheduled Service Day, Bad Weather, Biweekly or Other.
  5. (Optional) Type more details in Additional Comments.
  6. (Optional) Tick Send skipped visit report to the client? to let the client know.
  7. (Optional) Tap Photo to add a photo, for example of the locked gate.
  8. Tap Submit, then Yes.
The Skip Task screen with Select Reason, Additional Comments, the send-report checkbox, and the Photo and Submit buttons.
The Service Skip Reason list with the six reasons.

Note: Skip is for route stops only. If you can’t do a job, tap Actions → Notify Office.

What “Missed Work” means: PSS watches your route. It tells the office when a stop looks missed. This happens when you finish a later stop first, when a stop takes much longer than expected, or when a stop is still not done at the end of the day. A stop you skip with a reason is not “missed”. To avoid false alerts, work your stops in order and always skip with a reason (see 9.13.5).