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No Signal? Uploads and Sync

Updated

You can keep working with no signal. The app saves your visits on the phone. It sends them to the office when you have signal again.

Check your uploads:

  1. Tap ☰ → Uploads.
  2. Look at the three lists:
    • Pending Uploads: saved on your phone and waiting to send.
    • Failed Uploads: tried to send but did not go through.
    • Uploaded this Week: sent to the office.
  3. When you have signal, tap Retry All to send failed items again.
The Uploads screen with one item in Pending Uploads, one in Failed Uploads with the Retry All button, and items in Uploaded this Week.

Get the latest route from the office:

  1. Tap ☰ → Sync.
  2. Tap Sync and wait until it finishes.

Note: Do not sign out while you have pending or failed uploads. Signing out removes them from your phone, and that work is lost. Do not tap Delete on a failed upload unless the office asks you to.

Call the office if:

  • items stay in Failed Uploads after you tap Retry All with good signal;
  • a visit is not in Uploaded this Week at the end of the day;
  • the app keeps showing Pending/Failed uploads exist - see Uploads.