What are the support hours? Live support is open 8:30 a.m. to 5:30 p.m. Eastern Time. The AI chat is open 24/7, and we send a first reply within 2 hours. In the app, tap ☰ → Settings → Contact Support.
Which app version do I have? Tap ☰ → Settings. Look for Software Version. Tell support this number when you report a problem.
Why can’t I see the client’s phone number? Your office has not turned on Allow Client Phone Access for you. Use Actions → Notify Office instead.
Can I change the order of my stops? Only if your office turned on Allow Same Day Stops Reordering (Self) for you (see 8.8). Then press and hold a stop on today’s route and drag it, and tap Done.
I finished a stop by mistake. What now? On the same day, open the stop again, fix it and tap Finish Stop (see 30.11). After that day, ask the office.
My route looks wrong or old. What do I do? Tap ☰ → Sync and tap Sync. If it is still wrong, call the office.
I work for two companies. How do I switch? Tap ☰ → Settings → Switch Company and pick the company.