Your subscription is billed on the number of properties you actually service during the billing period—not on how many properties, clients, or recurring schedules you have stored in your account. This is the single most important thing to understand about PSS billing.
Your plan is based on properties, not clients. The number of clients you have never affects your paid plan tier. One client can have many properties, and one property can belong to a client with many others—only the billable property count (below) determines your plan. For example, a company with 90 clients and 100 billable properties is on Ripple Effect based on the 100 properties; the client count is irrelevant. (The Free plan is the one exception—see 5.4.)
What a property is
A property is any single body of water you service — a pool, spa, hot tub, fountain, or water feature. Each one is a single property, even when several sit at the same address or belong to the same client. The plan cards say this too: “A property is any body of water where service is performed.”
When a property counts toward your plan
A property is counted for a billing period when, during that period, it has any of the following:
- A completed service — a visit checked out, or a job marked done, within the period.
- A planned job — a job scheduled (or missed) with a date that falls in the period.
- An active service-route stop — the property is assigned to a service route, which represents ongoing recurring service.
What does not add to your count
- Properties with no activity in the period — archived accounts, prospects, or seasonal closures with nothing scheduled — do not count.
- A recurring job does not count just because it exists. Setting up a recurring job only creates a schedule; it does not add the property to your count every month on its own. The property counts only in the periods when that schedule actually produces a real job that is planned or completed. A recurring job that runs every month will naturally be counted each month—but that is because it generates an actual job each month, not because the recurring schedule is on file. A recurring job with nothing due in a given month adds nothing that month.
- A property is counted once per billing period, no matter how many times you service it.
Important — recurring jobs vs. service routes. These two “recurring” features count differently. A recurring job counts only when it produces an actual planned or completed job in the period (see above). A service route is different: while a property is an active stop on a service route, it is counted every billing period, because being on the route represents continuous, ongoing service.
Co-located properties
Bodies of water at the same map location are grouped together, so co-located pools are not all billed individually—roughly every two properties that share a location count as one. (For example, two pools at a single site count as one billable property.)
Grouping is based on matching GPS coordinates (the map pin), not just the same street address text. For two properties to be grouped, their pins must land on the same coordinates—so if you have paired pools at one site, make sure they share the same location on the map.
Worked example. A company has 110 properties, and 20 of them are co-located as 10 pairs (two properties sharing a pin). Those 20 count as 10, and the other 90 count as 90—for a total of 100 billable properties. That is within Ripple Effect (up to 100), so this company would not need Wave Maker, which is only required at 101+. (Note: this assumes all 110 are serviced in the period and each pair truly shares one pin; if a pair’s pins don’t match, those two count separately and can push the total over 100.)
In short
Your billable count is the number of unique properties with real service activity—or an active service-route stop—in the current cycle. This is why the count can be lower than the total number of properties stored in your account, and why it can change from one cycle to the next.
The Properties Used: X / Y figure on the usage card (see 5.2) shows this live count against your plan’s limit.
Free plan exception. The activity-based counting above applies to the paid plans. On the Free plan, the limit counts every property in your account—not just the ones you service. See “The Free Plan and Its Limits” in 5.4.