Below the Message heading are the fields that make up the email:
- Reply To — the address that receives replies. PSS pre-fills it with your Company Email from Settings → Company Info (section 13); change it for this message if replies should go elsewhere. It is required.
- Subject — the email subject line. It is required, and message tags (15.6) work here too.
- Message editor — the body of the email. It is required.
The editor toolbar offers:
- H1, H2, H3 — headings for longer messages.
- Bold, Italic, Strikethrough, Underline — inline formatting.
- Paragraph and Block quote.
- Bullet list and Ordered list.
- Link — insert or edit a hyperlink to a web address.
- Undo / Redo.
The email is delivered inside your company’s branded email layout: your logo from Settings → Company Info and the Secondary Color accent from Settings → Messages → Visit Completed (section 13.7), with your company name as the sender name.