A client's payment failed because the amount is too high. What can they do?

PSS doesn’t put a limit on invoice amounts. A large payment usually fails because of a limit set by the client’s card issuer or bank. Options:

• Ask the client to call their bank to approve the charge, then try again.
• Have the client pay by US bank account (ACH), which usually allows larger amounts than cards.
• Turn on Support Partial Payments (see 6.3) so the client can split the balance across more than one payment.