FAQ & Troubleshooting
- What are your support hours, and how fast will I get a reply?
- I just set up my account. How do I add clients and create my first service routes?
- How do I change my company's business information?
- What are the limits of the Free plan?
- How do I add parts or extra items to an invoice after the job is done?
- When does Auto Pay charge my clients?
- Which payment methods can my clients use to pay online?
- A client's payment failed because the amount is too high. What can they do?
- How do I turn visit reports on or off?
- How do I change the email address that receives visit reports?
- How do I create and schedule a job from the mobile app?
- Can a technician reopen or change a visit after completing it?
- How do I manage "Missed Work" notifications?
- Can my clients send and receive text messages and photos?
- Which version of the mobile app am I using?